In the event of a malfunction, the top priority for you and therefore also for our service team is to keep it as short as possible. That's why our specialists are immediately on hand to provide you with professional advice and support if necessary.
Efficient support from a distance
Our remote support mean fast, cost-effective and efficient support for you. Your system is checked, problems are detected, and any faults are resolved, before longer losses of production occur. Together, we improve your competitive edge by increasing your System availability.
Your benefits:
- Greater system availability through fast remote diagnosis by specialists
- High reliability and availability for your systems
- No travel time or travel costs
- Rapid response times
- Increased competitiveness and profitability
Next level service with vision assistance
Your benefits:
- Your employee's hands are free with concentration on operating the system
- Our technician sees what your employee sees
- Getting oriented to the machine takes less time
- Display of information instead of file transfer
- Misunderstandings are avoided
- No software installation required
With the help of mixed reality, you enter a new dimension of service quality. With this extended remote support, visual interactions are possible by using AR software, such as the option of displaying information (e.g. circuit diagrams, markings) to the system operator. The circle of your employees who can take on support tasks is thus also expanded by the precise guidance of our service technicians.
Troubleshooting on site
If the problem with your system cannot be resolved via our remote support and one of our more than 80 service technicians is required, they are never far away thanks to 13 service centers around the world.
Your benefits:
- Immediate, efficient troubleshooting
- Highly qualified and experienced office and field staff
- Over 80 service technicians worldwide
Downloads
BBS Automation - EOL Testing and Sorting for Prismatic Cells - Datasheet - EN
PDF / 80.15 kB
BBS Automation - EOL Testing and Sorting for Prismatic Cells - Datasheet - EN
PDF / 80.15 kB
BBS Automation - Battery Production - EN
PDF / 411.97 kB
BBS Automation - Battery Production - EN
PDF / 411.97 kB
BBS Automation - teamtechnik TEAMED RTS - Datasheet - EN
PDF / 919.72 kB
BBS Automation - teamtechnik TEAMED RTS - Datasheet - EN
PDF / 919.72 kB
BBS Automation - teamtechnik TEAMED RTS - EN
PDF / 919.72 kB
BBS Automation - teamtechnik TEAMED RTS - EN
PDF / 919.72 kB