More than 80 experienced service technicians who now work for us provide fast, effective support. In the past few years we have systematically expanded our Customer Service team. Production managers all over the world value our service. In practice this means: maximizing production output, reducing downtime and ensuring a high level of operational reliability.
OUR GLOBAL SERVICE, PERFECTLY TAILORED TO YOU
Globale service presence – Always right by your side:
We guarantee fast and efficient service with 20 service locations worldwide. This means we can be on site in the shortest possible time and reduce unplanned downtimes to a minimum. The fast supply of spare parts is also facilitated by intelligent logistics and warehouse planning.
Service package – Adapted to your requirements:
Would you like to secure the greatest possible system availability? Our experienced employees can develop a service package for you, based on our service modules, and perfectly matched to your specific requirements.
Our service expertise
- In the offer phase: systematic analysis of future service requirements with an analysis of weak points, faults and strengths
- Troubleshooting & productivity enhancement
- Guaranteed response time & technician availability as well as extended flexible service availability (such as agreed response times)
- Prompt & professional service
- Up-to-date service through the use of intelligent software tools and modern technology
- Optimization of the production environment
- All-round service throughout the entire system life cycle
Downloads
Navigating ISO 11608 with Automated Equipment for Customised Pen and Autoinjector Testing - EN
PDF / 1.11 MB
Navigating ISO 11608 with Automated Equipment for Customised Pen and Autoinjector Testing - EN
PDF / 1.11 MB
Bonding Technologies for Injection Devices - EN
PDF / 3.2 MB
Bonding Technologies for Injection Devices - EN
PDF / 3.2 MB
Industrialisation of Customisable Product Platforms in Life Sciences - EN
PDF / 1.25 MB
Industrialisation of Customisable Product Platforms in Life Sciences - EN
PDF / 1.25 MB
Influence of Machine Concepts on overall Equipment Effectiveness - EN
PDF / 2.03 MB
Influence of Machine Concepts on overall Equipment Effectiveness - EN
PDF / 2.03 MB